Sun 21 Feb 2010
Will Airlines and Passengers Call a Truce?
Posted by admin under Transportation , Travel Comments Off
(From the N.Y. Times) When weather forecasters predicted severe winter storms across the country in the last few weeks, airlines sent their customers a steady stream of e-mail and text messages, giving them a chance to change their itineraries ahead of the bad weather.
Those who took advantage of the waivers had what has become a rare consolation in air travel: they received a service from the airlines without paying for it. In the space of 18 months, the concept of a plane ticket has been transformed from an all-inclusive purchase to a pay-as-you-go plan, turning the relationship between airlines and customers increasingly sour.
Every time a passenger books a ticket, it seems, major airlines have come up with more ways to charge for what once was free, like fees for reserving more desirable seats in the economy section of the plane.
Read more here: Will Airlines and Passengers Call a Truce?





